KNOWLEDGE RESOURCES

Automata BMS Knowledge Base

Find answers, troubleshooting guides, and best practices to help you get the most out of your Automata BMS system.

Popular Topics

Quick answers to the most common questions

System Setup

Learn how to set up and configure your Automata BMS system for optimal performance.

Troubleshooting

Solutions to common issues and step-by-step troubleshooting guides.

Best Practices

Optimize your building management with industry-leading best practices and tips.

Release Notes

Stay up-to-date with the latest features, improvements, and bug fixes.

Browse by Category

Find the information you need by category

Getting Started with BMS Controller
Hardware
Initial setup and configuration of your BMS Controller

Learn how to unbox, connect, and configure your Automata BMS Controller for first-time use.

Updated 2 weeks ago
Troubleshooting Network Connectivity
Connectivity
Resolving common network connection issues

Step-by-step guide to diagnose and fix network connectivity problems with your BMS system.

Updated 3 days ago
Optimizing Energy Usage with AI
Analytics
Leveraging AI for energy efficiency

Discover how to use Automata's AI features to reduce energy consumption and costs.

Updated 1 week ago
Securing Your BMS Environment
Security
Best practices for BMS security

Learn essential security measures to protect your building management system from threats.

Updated 5 days ago
Cloud Dashboard Customization
Software
Personalizing your dashboard experience

Customize your cloud dashboard with widgets, layouts, and visualizations for your specific needs.

Updated 2 days ago
Firmware Update Guide
Hardware
Safely updating your controller firmware

Step-by-step instructions for updating your BMS Controller firmware to the latest version.

Updated 1 month ago
FREQUENTLY ASKED QUESTIONS

Common Questions

Quick answers to the most frequently asked questions about Automata BMS.

How do I reset my BMS Controller?

To reset your BMS Controller, locate the small reset button on the back of the device. Press and hold it for 10 seconds until the LED indicator flashes blue. This will restore factory settings but preserve your network configuration.

This answer resolved the issue for 94% of users

How often should I update my controller firmware?

We recommend checking for firmware updates monthly and applying them during scheduled maintenance windows. Critical security updates should be applied as soon as possible. You can enable automatic updates in the Settings -> System -> Updates menu to ensure you always have the latest features and security patches.

This answer resolved the issue for 89% of users

Can I integrate third-party sensors with Automata BMS?

Yes, Automata BMS supports integration with a wide range of third-party sensors and devices. Our system is compatible with standard protocols including BACnet, Modbus, and MQTT. For specific device compatibility, please check our compatibility list in the documentation or contact our support team.

This answer resolved the issue for 92% of users

How do I set up automated alerts for critical events?

To set up automated alerts, navigate to the Cloud Dashboard and select Settings -> Alerts & Notifications. From there, you can create new alert rules by defining triggers, conditions, and notification methods. You can configure alerts to be sent via email, SMS, push notifications, or integrate with third-party services like Slack or Microsoft Teams.

This answer resolved the issue for 87% of users
EXPERT RECOMMENDATIONS

Best Practices

Optimize your building management with these industry-leading best practices.

Energy Efficiency
Optimize energy usage and reduce costs
  • Implement dynamic temperature setpoints based on occupancy
  • Schedule HVAC operations to match building usage patterns
  • Use zone-based control for more granular energy management
  • Monitor and optimize equipment runtime to prevent waste
Security Hardening
Protect your BMS from threats
  • Implement role-based access control for all users
  • Enable multi-factor authentication for administrative access
  • Segment BMS networks from general IT infrastructure
  • Regularly audit system logs for suspicious activities
System Maintenance
Keep your BMS running optimally
  • Schedule regular firmware updates during off-hours
  • Implement automated database backups with verification
  • Regularly calibrate sensors to ensure accurate readings
  • Monitor system performance metrics for early issue detection
PRODUCT UPDATES

Recent Updates

Stay up-to-date with the latest features, improvements, and bug fixes.

1

Version 2.5.0

Released March 1, 2025

New Features

AI-Powered Energy Optimization

Introduced new AI algorithms that analyze building usage patterns and automatically adjust HVAC settings for optimal energy efficiency.

Enhanced Mobile App

Redesigned mobile interface with improved navigation and added support for biometric authentication.

Multi-Building Dashboard

New dashboard view for managing multiple buildings from a single interface with comparative analytics.

2

Version 2.4.2

Released February 15, 2025

Bug Fixes

Security Patches

Addressed critical security vulnerabilities in the API authentication system.

Performance Improvements

Optimized database queries for faster dashboard loading and report generation.

Bug Fixes

Fixed issues with sensor data visualization and alert notification delivery.

3

Version 2.4.0

Released January 20, 2025

Enhancement

API Enhancements

Added new API endpoints for advanced analytics and expanded webhook capabilities.

Third-party Integrations

Added support for additional third-party sensors and systems, including Siemens and Johnson Controls.

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